Testing Center Administrator/Emirati National

Education
Abu Dhabi
December 16, 2024
Full Time Job
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Job Description

POSITION DESCRIPTION:

Amideast seeks a highly motivated individual who is willing to join the testing team and provide service.  The Test Center Administrator works in a faced paced professional Test Center setting to ensure the integrity of our testing services by proctoring and controlling the computer/paper-based test center environment.

RESPONSIBILITIES:

  • All TCAs must complete mandatory TCA training, which includes trainings and certification exams as required .
  • Greet examinees and verify identification.
  • Register and prepare candidate information on the Roster/Score Card.
  • If applicable, collect candidate’s biometric information (collect fingerprints).
  • Monitor candidates as they complete their exam.
  • Resolve candidate issues and technical issues or report them to the appropriate supervisor.
  • Protect security of all computer software in Test Center environment.
  • Reboot computer servers and reset passwords when necessary.
  • Other responsibilities include proctoring off-site testing.
  • Count and monitor all test materials, as outlined in the Test Manual.
  • Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
  • Customer service and front desk support.

QUALIFICATIONS AND SKILLS:

Required

  • Communicate effectively with the public from a position of authority
  • Ability to read and interpret documents such as operational and maintenance instructions
  • Ability to submit detailed reports and correspondence
  • Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
  • Capable of lifting 25 pounds
  • Exposure to Microsoft windows-based computer applications
  • Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
  • Integrity — Job requires being honest and ethical.
  • Hard worker and motivated
  • Excellent communication, Interpersonal and organizational skills.
  • Customer service oriented
  • Leadership and supervisory skills
  • Detail oriented – Job requires being careful about details and thorough in completing work tasks
  • Excellent teamwork spirit.
  • Ability to work under pressure
  • Able to maintain professional demeanor and appearance.
  • Precise attention to details

Preferred (Qualification)

  • One to two years customer service-related experience required
  • Flexibility to travel to other Emirates to conduct proctoring sessions
  • Must be flexible during days and evenings on various days and times subject to change according to demand of testing. 
  • UAE driving license with own car
  • Bilingual (Arabic and English) – Fluency is required

WORK ENVIRONMENT:

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office.

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