Quality Admin Clerk – Emirati National 

Job Description

KEY RESPONSIBILITIES:

Administrative support and Document management

• Provide administrative support to the Quality Department, including updating daily staff positions, scheduling meetings, managing calendars, and coordinating departmental communications.
• Assist in the preparation of quality reports, presentations, and documents.
• Handle incoming and outgoing correspondence related to quality matters.
• Maintain and organise quality-related documents, including policies, Integrated system processes (ISPs), Safe Operating Procedures (SOPs), audit reports, corrective actions and MoCs in the INBISCO HSEQ online platform.
• Ensure proper document control, including version control, distribution, and archiving of IMS documentation in the INBISCO system and company’s shared folder.
• Assist with the preparation and updating of RASCI processes and digitising forms in the INBISCO systems wherever practical.
• Update training materials and maintain current database to ensure all licensed users to the INBSICO system are trained.
• Update training materials and maintain current database to ensure all licensed users to the INBSICO system are trained.

Data entry and Analysis

• Accurately enter quality data into spreadsheets, databases, and INBISCO system.
• Compile data for quality metrics, KPIs, and other reports as needed by the Quality Department for weekly and monthly meetings and in accordance with the HSEQ Balanced scorecard.
• Support data analysis activities to identify trends, non-conformities, and areas for improvement including but not limited to customer feedback process within RAK Ports.

IMS audits and Process improvements

• Assist in the coordination of internal and external IMS audits, including scheduling, preparing documentation, and tracking corrective actions and improvements.
• Support the Quality team for conducting audits in accordance with ISO standards and monitoring compliance with applicable legal and statutory requirements.
• Identify opportunities for process improvement within the Quality Department and assist in implementing changes.
• Support quality initiatives and projects aimed at enhancing operational efficiency and service quality.
• Support the Quality department in fulfilling the administrative and clerical tasks on a day-to-day basis.
• Support the Quality team in updating and maintaining the INBICO system.